REGULAR SERVICE, CONTINUOUS EARNINGS!
No matter how much you take pride in your plant, we take as much pride in the production and services that we provide to you. Our goal is to preserve the optimum performance of Gemak equipment as soon as they are purchased by providing the necessary maintenance and services.
Your GEMAK equipment begins working through the Gemak Original Spare Parts that have been designed and developed perfectly, where each spare part is compatible with the remaining parts. Regular service is necessary for your equipment to function trouble-free with less energy consumption. Replacing any of the original spare parts with a part that does not meet the relevant criteria could significantly affect equipment safety and performance. The utilization of the Gemak Original Spare Parts allows technicians to replace these parts as soon as possible in line with the quality and safety standards identified by Gemak. This in effect maintains the performance and value of your equipment at an utmost level.
As Gemak, we always recommend periodic maintenance to our customers and offer this service with great pleasure. Our customers who purchase this service package receive a maintenance plan according to the working hours and products that are processed. They are well aware of when and for how long their plants will function, they are able to form their own plans with great complacency. Beyond all these, apart from benefitting from many advantages, our customers, with which we conclude a periodic maintenance agreement, also benefit from a special discount of 10% in original spare parts used in procurement of services.
Your Gemak Authorized Service will be pleased to respond to all your questions regarding the maintenance of your equipment and to schedule an appointment for their maintenance.
Technical Superiority
No one else besides us could be closely familiar with your Gemak branded equipment. The maintenance of your machines is always performed by expert engineers and technicians through specially designed repair tool sets.
Expert Service Staff
The services department of our company consists of service engineers, technicians and skilled workers each specialized in their own field. Our team is always ready to help you out 24 hours, 7 days a week for any questions and problems that you may have.
Convenience
We are closely familiar with your Gemak equipment. Therefore, we offer you accurate services of repair and maintenance, spare parts and service guarantee packages from a single source with convenient prices.
Flexibility
No matter how personal it is, we attach great importance to fulfilling the requests of each of our customers. In fact, our approach is not only restricted to our services. We also offer a wide range of accessories and automation options so that you could completely personalize your Gemak equipment in any way you please.
Proximity
We are always and at all places by your side through Gemak Service. Through remote connection opportunity and appropriate quick service procurement, we are right around the corner whenever you need assistance.
Maintenance Requirement Depending On The Age / Utilization Of The Machine
Your equipment may require more maintenance as time progresses. Due to spare parts offered at extremely convenient prices along with repair and maintenance services, we help you out with keeping the costs under control and choosing the best solution to meet your own needs and those of your equipment no matter what the age of your Gemak equipment is .
Training
In order for our customers to obtain the utmost benefit from all equipment and systems included within the scope of our company, our company conducts comprehensive trainings on products and systems. During our applied training, carried out alongside the machines and equipment, we provide detailed and easily comprehendible documents to our customers and operator workers on operation principles.
Procurement Of Spare Parts
• Spare parts stock that belongs to each of the products that we manufacture and sell (30.000 different types of spare parts stock)
• Immediate delivery service from the stock
• Electronic tracking of spare part catalog number
• Electronic tracking of spare parts and service on a customer and machine basis (series/lot)
• Spare part repair when necessary
• The quick procurement process of spare parts